Terms of Purchase and General Terms and Conditions of Business

ORDERS AND PAYMENT METHODS

The customer selects the desired product via the online store. The owner adds the shipping cost for the specified address to the price of the selected goods. The payment methods available to the customer are: direct bank transfer (payment to the account), Western Union payment, and WSPay credit card payment.

If direct bank transfer is selected as the payment method, payment details will be provided to the customer. The order is placed on hold until the Owner confirms receipt of funds in the account. Once the funds are received, the order is considered confirmed and processing begins. To expedite shipment, it is recommended that the customer send proof of payment—such as a scanned bank transfer order, payment confirmation, or a screenshot—to the email address isaidyeees@gmail.com.

If the customer selects Western Union as the payment method, the payment details will be provided to them. After making the payment, the customer is required to send the code that allows the Owner to collect the funds to the email address isaidyeees@gmail.com.

Payment via the WSPay system is the fastest payment method. WSPay is a secure system for online payments, real-time payments, and payments via credit and debit cards and other payment methods.

DELIVERY

Delivery is available throughout Croatia and to addresses abroad.

COMPLAINTS

The Buyer is required to verify the condition of the shipment. In the event of product damage or a packing error resulting in the Buyer not receiving the ordered product, the Buyer is obliged to photograph the damaged goods and notify I SAID YES (service business owned by Meggie Topić) by sending an email to isaidyeees@gmail.com.

Within 14 (fourteen) calendar days from the day of delivery of the product, the customer has the right to complain about the purchased product or return the product, if during the collection of the goods he notices defects in the products or the delivered products are defective.

The customer announces the return of the purchased products by sending an e-mail to the address isaidyeees@gmail.com stating the reason for the complaint, the account number to which he wants a refund or the address to which he wants to exchange the product, and a photo of the product itself. If I SAID YES, obrt za usluge, vl. Meggie Topić finds that the delivered product has defects or is defective, it bears the cost of returning the product. If these are not the reasons for the return, the cost of returning the product is borne by the Buyer.

And SAID YES obrt za usluge, vl. Meggie Topić will, on the basis of a justified request for return or exchange, return funds to the Customer’s account specified in the request or replace the product with a new one within 30 days from the date of receipt of the returned product.

The buyer is required to return the delivered products in the condition in which they were delivered and in their original packaging (the commercial packaging in which the goods were delivered).

If it is undoubtedly established that the complaint about the product is unjustified (e.g. an opened or used product) or that the malfunction of the ordered product occurred due to inadequate handling or use, then I SAID YES obrt za usluge, vl. Meggie Topić is not obliged to refund the money or deliver a replacement product. The advertised product will be returned to the customer at his expense with a written explanation of the reason for not accepting the return or exchange request.

If the Customer has not received the ordered and paid for product, he is obliged to report this within 8 (eight) calendar days from the day of expected arrival of the ordered product by sending an e-mail to the address isaidyeees@gmail.com. And SAID YES obrt za usluge, vl. Meggie Topić is obliged to determine within that period what happened to the claimed shipment, and to inform the Customer about the further resolution of the claim.

In the event that specific return conditions are stated for a particular product, those specific conditions apply.

Complaints are accepted in writing via email at isaidyeees@gmail.com. In the event of hidden defects that were not visible upon receipt, the provisions of the Obligations Act apply.

ONLINE PAYMENT SECURITY STATEMENT

The confidentiality of your data is protected and secured through the use of the latest version of TLS encryption. Online payment pages are secured using the Secure Socket Layer (SSL) protocol with 128-bit data encryption. SSL encryption is a process of encoding data to prevent unauthorized access during transmission.

This enables secure information transmission and prevents unauthorized access to data during communication between the user and the Monri WebPay payment system, and vice versa.

The Monri WebPay system and financial institutions exchange data using a virtual private network (VPN), which is also protected against unauthorized access.

Monri Payments is a card payment service provider certified to the PCI DSS Level 1 standard and regulated by the rules of Visa and Mastercard.

The merchant does not store credit card numbers, and they are not accessible to unauthorized persons.

The online store uses the 3D Secure security protocol, which enables additional user authentication during online card payments, thereby ensuring a higher level of protection and transaction security through your bank’s system.

PRIVACY STATEMENT

The online store must provide customers with the option to decline participation in marketing campaigns and to withhold consent for the transfer of personal data to third parties.

STATEMENT ON THE COLLECTION AND PROTECTION OF PERSONAL DATA

We are committed to protecting customers’ personal data by collecting only the basic, necessary information required to fulfill our obligations. We also inform customers about how their data is used and regularly provide them with choices regarding the use of their data, including the option to have their names removed from lists used for marketing campaigns.

All user data is strictly protected and accessible only to employees who require it to perform their duties.

All our employees and business partners are responsible for adhering to privacy protection principles.

COMMENTS AND OBJECTIONS

I SAID YES, a service business owned by Meggie Topić, complies with the applicable Consumer Protection Act.

In case of remark or complaint, the customer can contact I SAID YES, obrt za usluge, vl. Meggie Topić at email: isaidyeees@gmail.com

In accordance with the Consumer Protection Act, the Buyer may submit a written complaint via mail or email. I SAID YES (service business owned by Meggie Topić) will respond to all remarks and complaints within a maximum of 15 days of their receipt.

The address for submitting a written complaint by mail is:

I SAID YES
obrt za usluge, vl. Meggie Topić
Carera 34, Rovinj
Hrvatska

Email address for written complaint: isaidyeees@gmail.com.

I SAID YES (service business owned by Meggie Topić) strives to resolve disputes, remarks, and complaints amicably to the best of its ability.

OUT-OF-COURT RESOLUTION OF CONSUMER DISPUTES

And SAID YES, obrt za usluge, owner Meggie Topić invests good will to solve any possible dispute or complaint amicably and peacefully. We hereby inform customers of the right to use out-of-court consumer dispute resolution mechanisms.

UNILATERAL TERMINATION OF CONTRACT

The customer has the right to notify I SAID YES, obrt za usluge, vl. Meggie Topić, within 14 days of receiving the item, that he is canceling the order, without the need to state the reason for his decision. The deadline for unilateral termination of the contract is 14 days from the day when the goods that are the subject of the contract were handed over to the Buyer or a third party designated by the Buyer, who is not the carrier.

To exercise the right to unilaterally terminate the contract, the Buyer must notify the Seller of their decision before the deadline expires by means of an unequivocal statement sent by mail or e-mail, stating their full name, address, and telephone number or e-mail address.

If the Buyer unilaterally terminates the contract, the money received, including delivery costs, will be refunded without delay, and no later than within 14 days from the day when I SAID YES, obrt za služev, vl. Meggie Topić received the decision on unilateral termination of the contract, unless the Customer has chosen another type of delivery, which is not the cheapest standard delivery offered by I SAID YES, obrt za usluge, vl. Meggie Topić. Refunds will be made only after the goods have been returned.

The Buyer is deemed to have fulfilled their obligation to return the goods on time if they dispatch or hand over the goods to I SAID YES, obrt za usluge, owned by Meggie Topić, prior to the expiration of the aforementioned deadline (14 days from the date of receipt of the notice of unilateral contract termination). The Buyer bears the direct costs of returning the goods. The Buyer is liable for any diminution in the value of the goods resulting from the handling of the goods, other than what was necessary to establish the nature, characteristics, and functionality of the goods.

COPYRIGHT

Browsing the content at this address is permitted solely for personal use. Public display, downloading, copying, transmitting, publishing, altering, reproducing, distributing, participating in the transfer or sale of, creating copies of, uploading, or any other form of use of the entire content of these pages or any part thereof—as well as the selection and arrangement of their content—is prohibited without the express written permission of the service business I SAID YES.

CODE OF CONDUCT

Users are prohibited from transmitting and publishing obscene, offensive, vulgar, threatening or indecent or otherwise unacceptable or illegal content, as well as those that violate some of the rights of any party, and especially content that contains viruses or other harmful material on this website. Users assume responsibility for any damage that is a consequence of their activities that are not in accordance with the above, as well as for any other type of damage that could result from it.

OTHER TERMS AND CONDITIONS

I SAID YES (service business, owned by Meggie Topić) bears no liability for any damage that may be incurred by the Buyer or third parties:

• due to unauthorized use of data when purchasing or damage related to such use,
• in connection with the use or misuse of the online shopping service, provided the damage in question was not caused by the fault of I SAID YES, obrt za usluge, owned by Meggie Topić

And SAID YES, obrt za usluge, vl. Meggie Topić is not responsible for any damage that may occur due to the interruption of the Internet connection when using the services of the web store.

All disputes arising from these terms shall be resolved before the competent court in Pula.